In the event of a dispute, the consumer can appeal to an Alternative Dispute Resolution Body:

Lisbon Consumer Conflict Arbitration Centre
http://www.centroarbitragemlisboa.pt

Vale do Ave Arbitration Centre for Consumer Conflicts / Arbitration Court
http://www.triave.pt

CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
http://www.ciab.pt/pt

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt/pt/

Coimbra District Consumer Conflict Arbitration Centre
http://www.centrodearbitragemdecoimbra.com

Algarve Information, Mediation and Arbitration Centre for Consumer Conflicts
http://www.consumoalgarve.pt

Consumer Information and Arbitration Centre of Porto
http://www.cicap.pt

Madeira Consumer Conflict Arbitration Centre
https://www.madeira.gov.pt/cacc

More information on the Consumer Portal www.consumidor.pt